Twitter Mocks United CEO’s ‘Re-Accommodate’ Apology After Passenger Forcibly Removed
Flight Was Overbooked, Law Enforcement Called
The CEO of United airlines is getting his share of ribbing after issues a statement in which he apologizes for “having to re-accommodate” passengers, one of whom was forcibly removed by law enforcement agents.
On Sunday, a Chicago to Louisville flight was overbooked and United offered passengers up to $800 to voluntarily take a flight the following day. When it became clear no one was interested, and having four extra passengers, the airline says they used a computer to select four to be removed. One, a man who says he is a doctor, refused, and the airline called law enforcement agents who dragged him off the plane.
The Courier-Journal notes in an updated report, “once the flight was filled those on the plane were told that four people needed to give up their seats to stand-by United employees that needed to be in Louisville on Monday for a flight.”
Calling the event “upsetting,” United CEO Oscar Munoz posted a statement that says, “I apologize for having to re-accommodate these customers.” He did not mention the passenger who was forcibly removed appeared to suffer a bloodied nose and required medical attention.
United CEO response to United Express Flight 3411. pic.twitter.com/rF5gNIvVd0
— United (@united) April 10, 2017
Ironically, as several have pointed out, last month PRWeek honored Munoz as “U.S. Communicator of the Year.”
On Twitter, many are outraged, and many are openly mocking Munoz’s statement:
CEO of @United says “I apologize for having to re-accommodate these customers.” pic.twitter.com/5R38GAGr9c
— Jake Tapper (@jaketapper) April 10, 2017
Somewhere on Cable News: “Last night, United Airlines became Presidential.”
— Frank Conniff (@FrankConniff) April 10, 2017
@united Hey @United, I fixed your CEO’s statement pic.twitter.com/SbguFHLNAC
— Cody Gough (@ProducerCody) April 10, 2017
.@AnnaKendrick47 “Mr. Bingham, I regret to inform you that you’re being re-accommodated.†https://t.co/W2Q5R1CkVX
— Bradd Jaffy (@BraddJaffy) April 10, 2017
we apologize to any customers who may or may not have been de-operationalized https://t.co/4BRMlcfY1B
— Matt Pearce (@mattdpearce) April 10, 2017
Alternative facts. https://t.co/flChLTg33T
— Annie Karni (@anniekarni) April 10, 2017
Proof that PR is a lotta BS: The CEO of United literally won PRWeek “Communicator of the Year” three weeks ago. https://t.co/kAi6hunEum
— Rob Flaherty (@Rob_Flaherty) April 10, 2017
Dear @united – PR 101 for you. Statement from CEO ought to have said: “This incident should never have occurred. We apologize.”
— Anthony Doran (@anthonydoran31) April 10, 2017
Might want to re-accommodate that honor, @prweekus 😹😹😹 https://t.co/FZqyvsMN1s
— Sir Ezil-E Galoth (@EzilGaloth) April 10, 2017
Such a wasted opportunity by United CEO to say the passenger was offered a chance to be re-accommodated, but he persisted
— Comfortably Smug (@ComfortablySmug) April 10, 2017
I plan to #reaccomodate all of my travel to a different airline. Thanks @united. Worst non-apology I’ve ever seen. Your CEO is an idiot.
— Pete Lucas (@incredipete) April 10, 2017
@united Hopefully the CEO is reaccomodated to the unemployment line after that ridiculous statement.
— Myles Miller (@MichiganStudent) April 10, 2017
@united Re-accommodate – and you are CEO ? Get a new job – it was assault – on your watch on your plane with your staff watching
— sv (@sv_1) April 10, 2017
@united Has your Twitter been hacked or is this really what your CEO said?
— Mrs. Brinson â„ï¸ (@GeminiSpirits) April 10, 2017
This article has been updated with new information from The Courier-JournalÂ
Â
Enjoy this piece?
… then let us make a small request. The New Civil Rights Movement depends on readers like you to meet our ongoing expenses and continue producing quality progressive journalism. Three Silicon Valley giants consume 70 percent of all online advertising dollars, so we need your help to continue doing what we do.
NCRM is independent. You won’t find mainstream media bias here. From unflinching coverage of religious extremism, to spotlighting efforts to roll back our rights, NCRM continues to speak truth to power. America needs independent voices like NCRM to be sure no one is forgotten.
Every reader contribution, whatever the amount, makes a tremendous difference. Help ensure NCRM remains independent long into the future. Support progressive journalism with a one-time contribution to NCRM, or click here to become a subscriber. Thank you. Click here to donate by check.