Overbooked, United Airlines Uses Law Enforcement to Forcibly Remove Passenger (Video)
Passenger’s ‘Face Was Bloody and He Seemed Disoriented’ Witness Says
After realizing a flight from Chicago to Louisville Sunday night was overbooked, United Airlines asked for four volunteers to accept up to $800 to give up their seats. When that didn’t work, airline officials chose four passengers by computer to be removed from the flight, and then reportedly called law enforcement. Law enforcement, according to a video posted online, forcibly removed one of the four, a man who told them he is a physician who had to see patients in the hospital Monday morning, according to the Courier-Journal.
“Flight 3411 from Chicago to Louisville was overbooked,” a United Airlines spokesperson told the Courier-Journal. “After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate.”
“We apologize for the overbook situation. Further details on the removed customer should be directed to authorities,” the spokesperson said.
The Courier-Journal in an updated report notes, “once the flight was filled those on the plane were told that four people needed to give up their seats to stand-by United employees that needed to be in Louisville on Monday for a flight.”
Audra D. Bridges posted the video above to Facebook.
“We are on this flight,” Bridges wrote. “United airlines overbooked the flight. They randomly selected people to kick off so their standby crew could have a seat. This man is a doctor and has to be at the hospital in the morning. He did not want to get off. We are all shaky and so disgusted.”
In what seems an even stranger move, the passenger who was forcibly removed by law enforcement agents, “was able to get back on the plane after initially being taken off – his face was bloody and he seemed disoriented, Bridges said, and he ran to the back of the plane,” the Courier-Journal reports. “Passengers asked to get off the plane as a medical crew came on to deal with the passenger, she said, and passengers were then told to go back to the gate so that officials could ‘tidy up’ the plane before taking off.”
Here’s another video from another angle:
@United overbook #flight3411 and decided to force random passengers off the plane. Here’s how they did it: pic.twitter.com/QfefM8X2cW
— Jayse D. Anspach (@JayseDavid) April 10, 2017
On Twitter, many were outraged:
@kamtheleo @JCBuildHikeRide It’s ok @united you’re not going to have any problems with overbooked flights after this #flight3411 #disgrace
— David Gale (@Indianacres) April 10, 2017
@united #unitedAIRLINES I’m not sure you understand the definition of the word volunteer. Might wanna check a dictionary.
— Celia Keys (@ccdk20) April 10, 2017
Thanks @united for giving me a great reason to cancel my co-branded credit card from @chase. Byeeee #boycottunited
— Devin Cordero (@devcordero) April 10, 2017
.@united just out of curiosity how do you choose who you’ll assault when you overbook? Is it predetermined? or is there an assault lottery?
— justin kanew (@justin_kanew) April 10, 2017
Cool. @united will have cops beat you just for sitting in a seat you paid for. https://t.co/jsA997nRl7
— Jeff Chausse (@JeffChausse) April 10, 2017
It’s really, really hard to be the worst airline, so you have to commend @United for their consistent creative efforts to keep the title
— actioncookbook (@actioncookbook) April 10, 2017
.@united In your defense you only said the SKIES are friendly, not the ground
— Richard Lawson (@rilaws) April 10, 2017
This is assault. Assault.
Brought to you by @united, the airline who thinks 10 year old girls in leggings aren’t properly dressed to fly. https://t.co/zrVgYIjGmt
— …she persisted. 🗽 (@leahmcelrath) April 10, 2017
First @united came for the leggings and I said nothing
— Shoshana Weissmann (@senatorshoshana) April 10, 2017
Late last month United was also the subject of public outrage, after refusing to allow two young girls wearing leggings to board. News reports say the girls were using employee passes and thus “considered airline representatives.”
This article has been updated with new information from The Courier-JournalÂ

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